Moving Services
Prime Relocation Services Inc.Find BBB Accredited Businesses in Moving Services.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB has received a number of complaints for Prime Relocation Services, Inc. Many of these complaints contain similar allegations, including allegations that customers are required to pay significantly more for the company's services than they are initially quoted and many of these price increases are made after their belongings have been loaded onto the truck; allegations that their deliveries are significantly delayed; and allegations that when their belongings are delivered, many items are broken or missing.
According to the Federal Motor Carrier Safety Administration, movers may not raise the price of a move after a customer's belongings are loaded onto the truck. Additionally, in California, all movers must provide a Not to Exceed estimate for California moves.
BBB wrote to Prime Relocation Services, Inc. on November 11 and November 18, 2020 requesting a written explanation for their complaint allegations and a list of steps they planned to take to ensure these issues do not continue. As of today's date the company has not responded.
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