Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that ECO Automotive Distributors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Refund and Exchange Policy
RETURNS
We gladly accept returns and exchanges for parts received improperly supplied by us or delivered in error. Our office must be notified of any damaged parts within 24 hours of delivery to you. All parts must be returned within our acceptable time frame for inspection and review for you to receive proper credit.
Unused Parts must be returned within 30 days of the original purchase (Invoice) in saleable condition in their original packaging. If altered, painted, or not in original packaging, they may not be accepted or will be subject to a 15% or more return charge.
Upon successful inspection, a credit will be issued to the original purchaser. All other returns may be subject to a return charge or may not be accepted. Contact our main office for return instructions or for further questions you may have. Freight costs are the responsibility of the customer unless received improperly supplied by us.
Parts returned after 30 days of purchase will be subject to a 20% or more return charge or may not be accepted.
Glass items like windshields, mirror glass, glass moldings are non-returnable past 15 days of Invoice date.
OUR REPLACEMENT PARTS ARE MANUFACTURED BY FIRMS OTHER THAN THE ORIGINAL EQUIPMENT MANUFACTURER. ALL PARTS ARE BACKED BY OUR LIMITED WARRANTY.
Service Area
- Cotati, CA
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.