Additional Information for Tracie Bunny

On August 9, 2021, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://traciebunny.com. The company advertises:
"OUR GUARANTEE
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 45-day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
Remember: Shipping usually takes 2-3 weeks - read our Shipping for more details!"

The BBB Code of Advertising states, "20.1 When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime." 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."

As of September 1, 2021, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.