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This business has 1 alert.
Alert
On April 6, 2023, BBB investigated Hancock Ghost Writers business practices. This investigation was prompted by the nature of a consumer inquiry received by BBB. It's alleged through the reports to BBB that the business is requesting an additional fee in order to complete the original order/service; fail to provide a refund when requested or/and fail to provide a reason why a refund can't be made; and the book printing quality is not as advertised or as requested by a consumer.
On April 12, 2022, BBB sent the company a Business Practice Inquiry through e-mail to request the following information:
- Please explain the process from start to finish of all services offered by the business;
- What is the business' quality control process to ensure an example product matches the final product;
- A current refund policy in place and a process on how consumers can submit a request for a refund;
- Please provide a copy of the contract consumers are asked to sign at any time in the process;
- Please provide a list of fees consumers are asked to pay;
As of April 26, 2022, the business has not responded to BBB's request.
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