Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore consumers allege not being able to get a response with the details of their orders or refunds. On December 5, 2018 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Believed to be out of business
According to information in the BBB files, it appears that the company is no longer in business. The phone numbers the BBB had for this company are disconnected, and directory assistance does not have a listing for this company. The BBB's mail to this company has been returned as undeliverable. If you have an unresolved dispute with this company you may wish to seek legal advice.
Advertising Review
On May 29, 2019, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, www.ezusbuy.com. The company advertises the following claims:
- "Ships in 24 hours99% reviewers recommend this product 100% Money Back Guarantee
Uniform depth and three-dimensional coloring, reduce damage to the hair, let your hair..."
- "100% Money Back Guarantee" - "30 Day Money Back Guarantee" - "OUR GUARANTEE
We really believe we have some of the best innovative products in the world, and we want to
make sure we back that up with a risk-free 30 day money back guarantee.
We offer customer satisfaction guaranteed & for ANY reason, we will do WHATEVER it takes
to make sure you are 100% satisfied with your purchase." - "OUR GUARANTEE
We truly believe we make some of the most innovative products in the world, and we want to
make sure we back that up with a risk-free ironclad 30 day guarantee."
- "OUR AWESOME 30-DAY MONEY BACK GUARANTEE"
- "Get yours today and receive a 30-day money back guarantee."
- "30-day money back guarantee"
- "100% SATISFACTION GUARANTEED99.3% Reviewers..."
- "100% SATISFACTION GUARANTEED"
- "We guarantee your best sleep on the move, or your money back."
- "34 Reviews 100% SATISFACTION GUARANTEED or Your Money Back99.3% Reviewers
Recommend*OVER 5,000 SOLD"
- "100% SATISFACTION GUARANTEED or Your Money Back"
- "OUR GUARANTEE
We truly believe we make some of the most innovative products in the world, and we want to
make sure we back that up with a risk-free ironclad 45 day guarantee."
- "OUR RISK FREE GUARANTEE
100% SATISFACTION OR YOUR MONEY BACK!"
- "OUR RISK FREE GUARANTEE
100% SATISFACTION OR YOUR MONEY BACK!"
- "100% Money Back Guarantee To Try Us."
- "EZUSBUY GUARANTEE
We truly believe we make some of the most innovative trendy products in the world, and we
want to make sure we back that up with a risk-free ironclad 45-day guarantee."
- "OUR GUARANTEE
We really believe we have some of the best innovative products in the world, and we want to
make sure we back that up with a risk-free 30 day money back guarantee.
We offer customer satisfaction guaranteed & for ANY reason, we will do WHATEVER it takes
to make sure you are 100% satisfied with your purchase."
- "Money-Back Guarantee"
The company also advertises the following claims:
- "SPRING SPECIAL! Over 50% Off + Free Shipping Over $18"
- "This Sale Will End When Timer Hits Zero."
BBB challenged these claims based on the following BBB Codes of Advertising:
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
9. Sales - https://www.bbb.org/code-of-advertising#Sales
As of June 26, 2019, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
Reason for Rating - Not Rated
This business has no rating because BBB has information indicating it is out of business.
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