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          Business Profile

          Publishers Book

          The Book Masters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Publishers Book.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • Failure to respond to 8 complaints filed against business.
          • Advertising issue(s) found by BBB.
          • Business has failed to resolve underlying cause(s) of a pattern of complaints.
          • One complaint filed against business that was not resolved.

          Alert Details

          This business has 2 alerts.

          Ad Review

          On May 20, 2021, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, www.thebookmasters.com. The company advertises the following claims:
          - "Our award-winning designers will create a book trailer precisely tailored to your book and genre."
          - "BBC" "Get top quality Content writing services"
          - "The Guardian" "One of the 10 best digital companies for Writing and editing"
          - "The Independent" "Best Feature: Fast customer service response" - "Newsquest" "High-standard customer service in Affordable pricing" "Google Partner"
          - "Clutch Global Leaders 2017"
          - "Baker & Taylor," "Alibris," "Google Book," "Ingram," "Barnes & Noble," and "Amazon"
          - "Satisfaction Guaranteed"

          BBB used the following BBB Codes of Advertising to challenge the business:
          1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
          20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

          As of June 15, 2021, the business has failed to respond to our request for substantiation, modification or discontinuation of the advertised claims.

          Investigations

          The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving their books in a timely fashion, failure to honor refunds, or credits. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On May 19 and June 3, 2021 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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