Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

New Car Dealers

Honda Of Hollywood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Information and Alerts

BBB RatingNot Rated

Reasons for rating

  • This business has no rating at this time.

Alert Details

This business has 1 alert.

Government Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

132 3142
UNITED STATES OF AMERICA
FEDERAL TRADE COMMISSION
COMMISSIONERS: Edith Ramirez, Chairwoman
Julie Brill
Maureen K. Ohlhausen
Joshua D. Wright
In the Matter of
BILL ROBERTSON & SONS, INC.
a California corporation d/b/a
HONDA OF HOLLYWOOD
DOCKET NO. ____________
COMPLAINT
The Federal Trade Commission, having reason to believe that Bill Robertson & Sons,
Inc. d/b/a Honda of Hollywood, a corporation ("respondent"), has violated provisions of the
Federal Trade Commission Act ("FTC Act"), the Consumer Leasing Act ("CLA"), and its
implementing Regulation M, and it appearing to the Commission that this proceeding is in the
public interest, alleges:
1. Respondent is a California corporation with its principal office or place of business at
6525 Santa Monica Boulevard, Los Angeles, California 90038. Respondent offers
automobiles for sale or lease to consumers.
2. The acts or practices of respondent alleged in this complaint have been in or affecting
commerce, as "commerce" is defined in Section 4 of the FTC Act, 15 U.S.C. § 44.
3. Since at least March 2013, respondent has disseminated or caused to be disseminated
advertisements to the public promoting the purchase, finance, and leasing of automobiles.
4. Respondent has disseminated or caused to be disseminated advertisements promoting
consumer leases for automobiles, as the terms "advertisement" and "consumer lease" are
defined in Section 213.2 of Regulation M, 12 C.F.R. §213.2, as amended.
5. Respondent has placed numerous such advertisements promoting consumer leases for
automobiles in the Los Angeles Times newspaper. A copy of one such full-page
advertisement that ran in the Los Angeles Times is attached as Exhibit A. The
advertisement contains the statements and depictions described in this paragraph;
respondent's advertisements in other editions of the Los Angeles Times contain
substantially similar statements and depictions.
2
a. Respondent's advertisements prominently state: "0 FIRST PAYMENT," "0
DOWN," "0 SECURITY DEPOSIT," "0 DUE AT SIGNING," and "0.9% APR
Long Term Finance Available On Approved Credit on select models." For
example, the following statement is prominently featured at the top of the
advertisement attached as Exhibit A:
b. Beneath this representation, photographs of several different vehicles appear, with
each stating a monthly lease payment amount immediately below the photograph.
For example, the advertisement in Exhibit A features a 2013 Honda Accord Sedan
LX, with a monthly lease payment of $199, as follows:
c. The following statement appears in small print below the representation of the
monthly lease payment amount:
Lease for $199/month + tax for 36 months on approved above average credit. $2,399 due at
lease signing. Includes down payments with no security deposit. Excludes taxes, titles and
dealer fees. 12K miles/year. 15¢ per mile in excess.
d. Small print below each featured vehicle states that consumers must pay a
substantial amount at lease signing for that vehicle. For example, the amounts
due at lease signing for the four vehicles featured in Exhibit A range from $1,995
to $2,499. Thus, consumers must pay substantially more than the "0 DUE AT
SIGNING" that is prominently stated at the top of the advertisement.
3
FEDERAL TRADE COMMISSION ACT VIOLATIONS
Count I
Misrepresentation of Amount Due at Lease Inception
6. Through the means described in Paragraph 5, respondent has represented, expressly or by
implication, that consumers can pay $0 at lease inception to lease the advertised vehicles
for the advertised monthly payment amounts.
7. In truth and in fact, consumers cannot pay $0 at lease inception to lease the advertised
vehicles for the advertised monthly payment amounts. Consumers must also pay at least
$1,995 at lease signing. Therefore, the representation set forth in Paragraph 6 was, and
is, false or misleading.
8. Respondent's practices constitute deceptive acts or practices in or affecting commerce in
violation of Section 5(a) of the FTC Act, 15 U.S.C. § 45(a).
VIOLATION OF THE CONSUMER LEASING ACT AND REGULATION M
9. Under Section 184 of the CLA and Section 213.7 of Regulation M, advertisements
promoting consumer leases are required to make certain disclosures ("additional terms")
if they state any of several terms, such as the amount of any payment ("CLA triggering
terms"). 15 U.S.C. § 1667c; 12 C.F.R. § 213.7.
10. Respondent's advertisements promoting consumer leases, including but not necessarily
limited to those described in Paragraph 5, are subject to the requirements of the CLA and
Regulation M.
Count II
Failure to Disclose or to Disclose Clearly and Conspicuously Required Lease Information
11. Respondent's advertisements promoting consumer leases, including but not necessarily
limited to those described in Paragraph 5, have included CLA triggering terms, but have
failed to disclose or to disclose clearly and conspicuously additional terms required by
the CLA and Regulation M, including one or more of the following:
a. That the transaction advertised is a lease.
b. The total amount due prior to or at consummation or by delivery, if delivery
occurs after consummation.
c. Whether or not a security deposit is required.
4
d. The number, amount, and timing of scheduled payments.
e. With respect to a lease in which the liability of the consumer at the end of the
lease term is based on the anticipated residual value of the property, that an extra
charge may be imposed at the end of the lease term.
12. Therefore, the practices set forth in Paragraph 11 of this Complaint have violated Section
184 of the CLA, 15 U.S.C. § 1667c, and Section 213.7 of Regulation M, 12 C.F.R. §
213.7.
THEREFORE, the Federal Trade Commission, this _______ day of _______, 2014, has
issued this complaint against respondent.
By the Commission.
Donald S. Clark
Secretary

Important Information

Reason for Rating - Not Rated

This business has no rating at this time.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.