Moving Companies
Pineapple Express MoversFind BBB Accredited Businesses in Moving Companies.
Information and Alerts
Alert Details
This business has 1 alert.
Investigations
According to BBB files, our records show that the company has a pattern of complaints. Consumers allege not receiving their belongings after the specified and agreed upon delivery date. Consumers also allege their belonging delivered damaged and/or missing and having a difficult time reaching customer service when problems arise. On April 24, 2019 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
To protect yourself from unscrupulous or unlicensed movers, you should always:
Verify that the mover is actively licensed with the CPUC and USDOT.
A valid CPUC or USDOT number must be displayed on the moving truck.
A written proposal or estimate that shows either a guaranteed flat price (binding amount) or a "not to exceed" maximum amount for the move.
A written and signed contract before the move begins.
Standard liability of 60 cents per pound per item. (Note: It is unlikely standard liability will cover the cost of your item. Some movers offer the option to purchase an increased liability amount for goods or you can purchase insurance that will cover the cost of your possessions.)
Another copy of the contract upon completion of the move. This contract should include the total charge for the move; an itemized list of what the charges are for; and the method used to calculate the charges. If you decide to alter the original contract, the moving company must write an amendment that outlines any additional charges and services. You and the moving company representative must sign and date the amended contract.
Check the company's license status with the CPUC at https://apps.cpuc.ca.gov/apex/f?p=203:35:0::NO:RP:: For out of state moves, visit FMCSA's www.ProtectYourMove.gov.
Important Information
Products and Services
This company states they offer
Reason for Rating - Factors Lowered
Failure to respond to 8 complaints filed against business.
Reason for Rating - Factors Lowered
2 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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