Student Loan Services
US FinancialFind BBB Accredited Businesses in Student Loan Services.
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Alert Details
This business has 1 alert.
Alert
In November 2021, BBB investigated the business practices of US Financial. This investigation was prompted by consumer complaints and reviews. The complaints and reviews allege that the business may have charged an advanced fee and may be providing additional services without proper licensing.
On November 18, 2021, BBB reached out to American Student Services via email to request the following information:
- Please provide an explanation of your fees and timelines.
- Please provide copies of sales scripts.
- Please provide information on the full services that the company offers including document preparation.
- Please provide a copy of your Department of Financial Protection and Innovation license or proof of exemption. If you already have a license and we couldn’t find it, please provide a copy.
- Please provide details regarding how consumers are solicited.
- Please provide a copy of any document a consumer is required to sign, and a copy of all current marketing materials (flyers, brochures, mailers, etc.) available to consumers.
As of December 2021, the business has not responded to BBB’s request.
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