Information and Alerts
Alert Details
This business has 1 alert.
Investigations
The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore consumers allege not being able to get a response with the details of their orders or refunds. On April 2, 2019 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received. On August 30, 2019 the company responded stating their suppliers had significant delays during the 2018 holiday season causing delayed shipping times to consumers. The company responded directly to consumers offering refunds or replacement items. After this delay the company has shifted the way they do business with more localized distributors, in addition to hiring full time customer service representatives to answer consumer's emails and phone calls. Your BBB will continue to monitor their complaints.
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