Information and Alerts
Important Information
Customer Complaint
BBB’s business profile for Hysan LLC was created on July
7, 2019. In July 2023, a review of this company’s complaints state
consumers make purchases from various websites (companies named in complaints are: Thermapillow, Ebay Nord Store, KNP, Getvisionfocus.com, Spadeandco). When issues arise such
as cancelling orders, wrong items delivered, items not received, consumers
either find no contact information for the company they made their purchase from,
or they receive no response to their inquiry. The only information consumers
have, is the return address that belongs to Hysan LLC.
Due to BBB’s concerns, we reached out to Hysan LLC asking
them to explain what affiliation they may have with the online sellers listed
above. We also asked that they explain their process once they receive returns.
The company responded informing BBB at Hysan, LLC provides shipping for
International sellers. They state they get their shipment information from a
third-party company which is located in Shenzhen, China. Hysan LLC also states
they do not process payments for purchases made and do not have contact with
the actual seller. The company states their company address is provided as a
return address/shipper address only for the purpose of packages that are
undeliverable.
Although Hysan LLC has responded to BBB, we still do not
have a clear understanding of this company and their business practices. Before
making purchases with unfamiliar online companies, BBB encourages consumers to
review the tips outlined in the following BBB Tips Smart Shopping: https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online.
Service Area
- Fremont, CA
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