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This business has 1 alert.
Alert
In February 2021, BBB investigated The Ridge Wallet LLC's business practices. This investigation was prompted by consumer complaints which allege the business fails to deliver orders and honor their satisfaction guarantee and warranty policies. Additionally, some consumers reported a poor customer service experience as the company fails to respond to consumer inquiries.
BBB sent an email to The Ridge Wallet on February 9, 2021 asking the business to address and provide BBB with the following:
- Information on how and/or where consumers can communicate with the business
- Details regarding the fulfillment and shipping process of customer orders
- A copy of the business's warranty policy and procedures
Additionally, BBB requested The Ridge Wallet to modify, substantiate, or discontinue claims made on their website (https://www.ridgewallet.com) that read;
- "Free Shipping and Returns"
- "We offer Free Returns + Exchanges and will provide you with a Prepaid USPS label".
BBB's Code of Advertising Section 1 Basic Principles of the Code requires that advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
As of February 26, 2021, the business has not responded to BBB's request.
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