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This business has 1 alert.
Alert
In April 2023, BBB investigated Tidy Service Inc’s business practices. This investigation was prompted by consumer complaints and inquiries submitted to the BBB. Consumers alleged in their complaints to BBB, that the business charges a subscription fee without consumer knowledge, the consumers are not receiving the services they paid for, and some reports claim the business cannot be reached to obtain a refund.
On April 19, 2023, BBB sent the company a Business Practice Inquiry that requested the following response:
- What policies and procedures does the business have for service canceled by the "Pros"? What recourse may the consumer take to either get a refund or reschedule the service purchased?
- What steps must consumers take for receiving refunds for services not rendered?
- Please provide BBB a list of current contact information (address, contact person, email address, phone number) or add this information to your website.
- Please detail the process in place to ensure consumers are receiving feedback/responses in a reasonable amount of time.
- Please add a disclosure notifying consumers of any subscription fees that may be charged.
- Please provide a list of all fees the business may charge both the Pros and consumers purchasing cleaning services.
As of April 28, 2023, the business has not responded to BBB's request.
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