Information and Alerts
Alert Details
This business has 1 alert.
Alert
In February 2021, BBB investigated LucidSound's business practices. This investigation was prompted by consumer complaints and reviews that allege the business fails to fulfill customer orders, respond to consumer inquiries, and honor guarantees.
BBB sent an email to LucidSound on February 10, 2021 asking the business to address and provide BBB with the following:
- Details regarding how customers can reach the business if they require assistance
- Details regarding how the business processes warranty claims, and how these details are shared with consumers
As of March 1, 2021, the business has not responded to BBB’s request.
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