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Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Government Actions Brought by the Colorado Attorney General's Office, the Attorney General of the District of Columbia and the Attorney General of Massachusetts
The following describes government actions that have been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On April 20, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into a Stipulation and Final Agency Order with the Colorado Attorney Generals Office. The Order settles allegations that the business charged interest ranging from 29% to 199% on small-dollar loans ranging from $350 to near $5,000 and partnered with an out-of-state bank in an attempt to circumvent interest rate limits, in violation of Colorado law. Under terms of the order, the business agreed to refrain from lending in Colorado, and return $275,000 to Colorado consumers whom it owes over $100 in excess interest. Additionally, EasyPay agreed to reduce rates on existing loans and agreed to stop collecting on defaulted loans. The business also agreed to pay $100,000 for attorneys' fees and costs.
For more details click here.
On July 10, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Voluntary Compliance with the Government of the District of Columbia Office of the Attorney General. The Assurance settles allegations that the business engaged in predatory practices to deceive hundreds of District residents into paying interest rates significantly above DC's legally allowed maximum rate. Under terms of the Assurance the business agrees stop using out-of-state banks to charge rates above the district's legal cap, delete negative credit reporting, cease collection on defaulted loans,and pay a total of $216,548.83 in restitution.
For more details click here.
On May 17, 2024, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Discontinuance with the Attorney General of Massachusetts. The Assurance settles allegations that the business engaged in unfair and deceptive practices and made loans with usurious interest rates. Under terms of the Assurance, the business agreed to cease operations in Massachusetts, cease collection on active and defaulted loans, and pay restitution to consumers in the amount of $625,000. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
For more details click here.
These actions are final.
Overview
BBB Accredited Since: 8/28/2017
Years in Business: 23
BBB Accreditation & Rating
About This Business
Business Details
- BBB File Opened:
- 8/8/2001
- Business Started:
- 5/18/2001
- Alternate Names:
- Duvera Billing Services LLC
- Duvera Financial
- Related Businesses:
- EasyPay Leasing LLC
- Business Management:
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Aaron Howse, Compliance Analyst
- Ms. Bonnie Brillhart, Licensing and Complaints
Additional Contact Information
- Principal Contacts
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Aaron Howse, Compliance Analyst
- Customer Contacts
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Aaron Howse, Compliance Analyst
- Ms. Amanda Jackson, Compliance Analyst
- Ms. Bonnie Brillhart, Licensing and Complaints
- Fax numbers
- Primary Fax: (760) 602-1209
- Additional Phone Numbers
- Other Phone: (866) 438-8372
- Other Phone: (866) 337-2537
- Other Phone: (866) 711-4700
- Additional Email Addresses
- Primary:
- Sales:
- Additional Websites
- Website 1
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Referral Assistance
- CA Department of Financial Protection & Innovation (DFPI)
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
Ask.DFPI@dfpi.ca.gov - Business Categories
- Consumer Finance Companies, Billing Services
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