Audio Visual Equipment
EasyDiscFind BBB Accredited Businesses in Audio Visual Equipment.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore consumers allege not being able to get a response with the details of their orders or refunds. On March 12, 2019 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Advertising Review
On March 18, 2019, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, www.easydisc.net. The company advertises the following claims:
- "Lowest Prices"
- "With the lowest prices on the market, be assured you won't be paying more than you need to for superior quality duplicated CD and replicated CD discs."
- "We offer only the highest quality of customer service and products at the lowest prices in the Nation, guaranteed!"
- "Challenge us with a competitor quote lower than ours and we'll give you an extra 10% off!" - "From our excellent customer service to our highest quality guarantee, we want you to have the peace of mind knowing that your brand is in good hands from start to finish."
- "Satisfaction Guaranteed"
- "We back our products with the EasyDisc 100% satisfaction guarantee."
- "Satisfaction guaranteed"
- "Made in the USA! 100% satisfaction guarantee."
- "Made In The USA!
We're happy to say all of our products are 100% made in the USA!"
BBB challenged these claims based on the following BBB Codes of Advertising:
12. Lowest Prices, Underselling claims - https://www.bbb.org/code-of-advertising#Lowest_Prices_Underselling_Claims
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
37. "Made in USA" Claims - https://www.bbb.org/code-of-advertising#Made_In_USA_Claims
Although the business was initially unresponsive to our inquiry, as of April 17, 2019, the business has responded to BBB. However, the business has failed to substantiate, modify, or discontinue the advertised claims brought to its attention.
Reason for Rating - Factors Lowered
51 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 43 complaints filed against business.
Reason for Rating - Factors Lowered
4 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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