Information and Alerts
Important Information
Customer Complaint
Based on BBB files, Travel Services has failed to respond to complaints or address the overall pattern of complaints with the BBB . Complaints allege advertising issues, guarantee issues, service issues, contract issues, delivery issues, and warranty or exchange issues. Travel Services offers discount rates for travel packages, packages consumers allege they never receive. Complaints allege the company asks consumers to pay an up front per person fee ranging from $90 to $100 to book a cruise. Additionally, some consumers allege Travel Services contacts them to tell them they have won a free cruise. Complaints regarding the free cruise allege Travel Services charges additional fees (which may include port fees or taxes) after consumers book a date for travel. Consumers further allege that Travel Services changes the date of the travel package or indicates the date is “not available” after the consumer has booked the date. Consumers have indicated to the BBB that while the company advertises "100% satisfaction guaranteed", they have difficulty obtaining a refund. Additionally, consumers allege difficulty contacting the company once their travel date has been changed and fees paid. At this time, Travel Services is not responding to BBB complaints.
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