Information and Alerts
Alert Details
This business has 1 alert.
Alert
In June 2023, BBB investigated HMS LLC's business practices. This investigation was prompted by consumer inquiries received by BBB, in the form of phone calls, complaints, and a scam tracker entry. The consumers allege the business contacts them and sends an invoice of the amount the consumer owes, and if payment is made toward the debt, the consumer will receive money they have earned, which is higher than the invoiced amount.
On June 26, 2023, BBB sent the company a Business Practice Inquiry through email and to request the following information:
- A written description of your business model, detailing your company's services;
- Copies of all scripts for telephone operations used at any time in the past 30 days;
- Process of how business validates the debt before contacting consumers;
- A list of states where the business is registered to offer services, including a copy of any licenses;
- Please provide all contact information including the company’s current physical address;
- Please provide a list of all present and past affiliations the company has worked with
- Please provide a list of all the principles or principle leaders of the business
- Please provide a copy of a receipt showing payments made to consumers
As of July 5, 2023, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Federal Trade Commission, contact their local Attorney General's Office, and/or get legal advice and/or take legal action.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.