Carpet and Rug Cleaners
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Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
“BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints allege that the business is taking payment for services up front but fails to follow up with completing the contracted services. Consumers also state that the business will repeatedly reschedule appointments and still not show. Lastly, consumers allege they have not been able to receive a refund for the prepaid services not rendered. On September 29th, 2022, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On October 7th, 2022, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by increasing protocols to ensure clients understand that if their appointment times are adjusted the cancellation policy still stands. The business states their clients are scheduling premium sales offers where they are required to prepay for the service to get a discount. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.”
Service Area
- Alamosa County, CO
- Arapahoe County, CO
- Archuleta County, CO
- Boulder County, CO
- Broomfield County, CO
- Cheyenne County, CO
- Custer County, CO
- Delta County, CO
- Denver County, CO
- Jefferson County, CO
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