Auto Warranty Processing
Nationwide Auto & Truck Warranties Inc.Find BBB Accredited Businesses in Auto Warranty Processing.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
On June 7, 2017, BBB requested the business to substantiate, modify or discontinue claims made on the business website at www.bntmarketingcompany.com/warranty.html which state: “We Are The Number One Auto Warranty Broker Specialists Nationwide”, and “We do not have any outstanding complaints with any consumer oriented and (or) governmental agencies.”
According to BBB Code of Advertising 1.1, 1.2, 1.3, 1.4 and 28:
• The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
• Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
• An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
• Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
• Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.
BBB contacted the business regarding advertising concerns. The business did not respond.
Important Information
Additional Info
BBB has received information the business may fail to honor warranties or contracts and also may fail to refund consumers as promised. BBB has also received information this business references Better Business Bureau (BBB) Arbitration in their contracts by offering the service without the expressed written legal consent of Better Business Bureau (BBB). The contractual verbiage states:
“If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the Better Business Bureau in accordance with the provisions of its Commercial Arbitration Rules.”
This business practice may be misleading as this service is strictly offered based on BBB discretion and not the discretion of companies in the marketplace. BBB contacted Nationwide Auto & Truck Warranties Inc. regarding current business practice concerns. The business did not respond.
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