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This business has 1 alert.
Alert
In April 2023, BBB investigated Equipment One LLC's business practices. This investigation was prompted by an increase in consumer inquiries received by the BBB. Consumers allege the business may fail to deliver products after the payment is received and fail to issue a refund when requested by consumers; fail to follow up with consumers with an estimated time of delivery.
On April 11, 2023, BBB sent the company a Business Practice Inquiry through e-mail and to request the following information:
The current process in place to communicate the update and any delay of the delivery to consumers;
Details regarding how consumers can reach the business;
A copy of the current refund/return policy;
Please provide the company's physical location;
As of April 19, 2023 the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact their local Attorney General's Office, file a complaint with the Federal Trade Commission, and/or file a claim with Small Claims Court, if eligible in their state.
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