Additional Information for RME Tours

• Mr. James R. Weller, Member
• Mr. Elmer L McGee, Partner/Manager

Principal

• Mr. James R. Weller, Member
• Mr. Elmer L McGee, Partner/Manager

Customer Contact

• Mr. James R. Weller, Member

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• RME Tours Refund Policy
  Because we believe that doing business with a customer does not end with a single trip, RME Tours has a very generous Refund policy. Our Refund Policies are part of our “Tour Operator/Client Agreement (Terms and Conditions)”. You will always receive a copy of both with your travel documents. Below are the Applicable sections of our “Terms and Conditions” that comprise RME Tours’ Refund Policies.
                                              RME Tours Refund Policies (from Terms & Conditions)(2) Reservations and Payments: All tours require a deposit or full payment as described in the brochure/flier/website/confirmation/invoice in order to secure a reservation.  Refund policy may vary depending on the length and type of tour. This refund policy will always be referenced in the brochure/ flier/website/confirmation/invoice for each tour.  Final payment will be due on or prior to the date indicated on your invoice (normally 30 days before the start date of the tour).  Failure to pay timely will place participant in default and cause loss of confirmed reservation as well as all special promotions attached to the reservation. The reservation can be rebooked based on current package pricing at the time of rebooking, provided space is available. A reinstatement fee of $50 will be added plus any airline imposed fees. For reservations made after the final payment due date,  payment must be paid in full in the form of guaranteed funds (money order, cashier’s check, certified check or credit card).
    (4) Departure Taxes/Fees: All U.S. and foreign departure taxes and fees are due with final payment. In the event that departure taxes cannot be prepaid by tour operator, tour participant must pay taxes and will receive a refund following the tour. Tour participant is responsible for any changes in government taxes and fees.
   (7) Proof of Citizenship: U.S citizens must carry proper proof of citizenship. Passengers traveling to Europe, the Caribbean or Mexico are required to have a U.S passport that is valid for a minimum of three months beyond the intended stay. RME is not responsible for any government changes or lack of boarding/entry requirements into a country due to improper documentation.  Non-U.S citizens should contact their consulate for proper I.D. requirements.  Passengers who are denied boarding or entry for improper documentation will receive no refund. Minors traveling must carry a notarized letter of consent signed by both parents and/or legal guardian. Many airlines require that all passengers provide their date of birth, country of citizenship, and a form of I.D. that will be used for travel and emergency contact information. This information must be provided to RME with your initial reservation or by accessing your account on our website.
   (9) Hotel Security Deposits & Eviction: Some hotels may require a refundable damage deposit per person due at check-in. If collected, the deposit will be returned upon checkout provided there was no charge/damage to your room. This is beyond the control of RME. The hotel has the right to evict any person disobeying its rules without a refund. RME has no control over evictions and is not responsible for missed nights or refunds. Individual hotels may increase or decrease the damage deposit at any time without notice. It is the participant’s responsibility to collect damage deposit upon departure of hotel and RME cannot be held responsible for deposits not picked up or returned. If such deposits are required they will be noted in tour information given to client.
   (11) Unused Tour Services: Tour Participants(s) will receive no refund for any unused accommodations, flights, or other package features if they leave the tour. However, RME may refund the cost of trip cancellation insurance (Vacation Protection Plan) if purchased. RME strongly recommends the purchase of this comprehensive Vacation Protection Plan, which provides compensation for trip interruption or cancellation due to medical emergencies, delays, lost baggage and numerous other unforeseen circumstances.
   (14) Cancellation, Refunds and Changes:  Cancellation, Refund and Change requests must be made in writing. No refunds will be issued from telephonic requests. Passengers may cancel only by written notice sent via certified mail, email or by facsimile transmission, which will be effective when received by RME. Cancelled reservations may be reinstated subject to availability and reinstatement fees. Deposits, if not refunded, can be assumed by a replacement participant. A deposit that is refunded will allow the original passenger to be paid the amount he or she paid, less applicable fees, if any. The new participant will of course need to pay the deposit plus the remaining amount owed for the cost of the tour but may not be entitled to any special offers and promotions attached to this package. Cancellations are subject to the schedule listed on your invoice. No unused portion of your charter or scheduled air ticket is refundable after departure. Plane tickets are non- transferable to any other person. If your roommate(s) or any “TBA” cancels, you and your remaining roommate(s) must pay applicable occupancy surcharges prior to departure. Any change made to an existing   reservation will incur fees plus any other fees, such as airline imposed fees.
   (18) Major Change:  If we make a “major change” prior to departure, you have the right to cancel and receive a full refund. In accordance with 14 C.F.R. Part 380 of Federal Regulations, the applicable major changes are as follows: (1) A change in departure or return date, unless the change results from a flight delay experienced by the carrier. If, however, a delay is more than 48 hours, it will be considered a major change.(2) A change in origin or destination city for any flight leg other than a change in the order in which cities are visited, excluding co-terminal cities, (3) A price increase of more than 10 % occurring 10 or more days prior to departure. If a major change must be made in the program, we will notify you within 7 days after first learning of the change, but in any event at least 10 days prior to departure. If, less than 10 days before scheduled departure, we become aware of a major change, we will notify you as soon as possible. Upon receiving    notification of a major change, tour participant may cancel in writing within 7 days, but in no event later than the date of departure, and receive a full refund within 14 days of RME’s receipt of notice of your cancellation. If a major change occurs after departure which you are unwilling to accept, we will refund, within 14 days after your scheduled return date, that portion of your payment which applies to the services not accepted. If we must cancel the tour, we will notify you in writing within 7 days of the cancellation, but in no event later than 10 days before the scheduled departure date. We have no right to cancel the tour less than 10 days before departure, except for circumstances that make it physically impossible to perform the tour or trip. If that occurs, we will notify you as soon as possible, but not later than the scheduled departure date. If the tour is cancelled, we will make a full refund to you within 14 days after cancellation. Subject to 14 C.F.R. Part 380 and this contract, the rights and remedies made available under this contract are in addition to any other rights or remedies available under applicable law. However, we offer refunds under this contract with the express understanding that the acceptance and receipt of that refund, by a passenger waives any additional remedies.
   (20) Responsibility: By sending my payments to RME, I agree to all terms and conditions and to the complete operator tour participant agreement outlined herein with no exceptions. RME does not own or operate any entity which is to or does provide goods or services for your trip including, for example, air carriers, hotels, local ground operators, boat, train or bus companies,   restaurants, nightclubs, sightseeing establishments, etc. RME, in the absence of its own, negligence is not responsible for any negligent or willful act or failure to act of any such provider or of any other third party. RME shall not be responsible for any accident, injury, damage, death, loss, expense,  inconvenience, or delay due to any negligent or willful act or inaction of any such person or entity including, but not limited to, mechanical breakdown and failures of airplanes, trains, vessels, taxis or any other transportation mechanism, government actions, weather, acts of God, criminal activity of any kind, terrorism or act(s) of terrorism, adequacy of medical care, attacks by animals, sanitary conditions, quality of food, strikes, any problems whatsoever arising from participants’ consumption of alcoholic beverages, any hotel  related problems or circumstances beyond its control. In addition, RME is not responsible for the failure to obtain required documentation, including  passports, visas and health certificates, overbooking by the hotel or hotel  imposed energy surcharges; the failure to follow instructions, including, but not limited to, check-in and check-out times and baggage handling and missed connections for any reason whatsoever. In the event of a hotel overbooking or other situation necessitating an accommodation change, RME will provide equivalent or upgraded accommodations or refund the difference in net hotel price only.
   
  In Addition: Again, we strongly suggest that all RME Tours customers purchase Trip Cancellation/Interruption Insurance (Vacation Protection Plan). If you, as the   customer, decline to purchase this optional insurance, we will require that our “Declination of Insurance” form be signed and returned to RME Tours. By signing this form you are stating that you agree to the RME Tours refund policies. All natural or unforeseen events beyond our control, that cause a trip to be cancelled or changed, will be issued a refund by pro-ration for the unused segments. No post trip refunds will be issued without a complete evaluation of the reason for the requested refund. ALSO PLEASE NOTE: Any prepaid products such as theme park tickets, excursions etc. will not be refunded
   
  Refunds must be requested no later than thirty (30) days prior to departure. 
  Refund requests may be made by any of the following: 
   
  Via email to: refunds@rme-tours.com
  Via Fax to: 623-872-3975                                                                            Via U.S. Mail: RME Tours Attention: Refunds 25529 West Dunlap Road Buckeye, Arizona 85326                                                
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  All requests for Post Trip refunds must be received in the RME Tours office within five (5) business days of the completion of the trip, by one of the following:
   
  Via email to: refunds@rme-tours.com                                                                             Via Fax to: 623-872-3975                                 
  Via U.S. Mail: RME Tours  Attention: Refunds 25529 West Dunlap Road Buckeye, Arizona 85326