Information and Alerts
Important Information
Customer Complaint
Complaints primarily allege billing and contract issues. Specifically consumers state that they were charged duplicate payments through drafts from their bank accounts, or continued to be charged even after cancelling their account.
In several cases, the customers indicated that they had contacted company management on numerous occasions and were promised refunds, however the refunds were not received or were received after considerable delays.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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