Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?

These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?

These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Use functional cookies

Do not use functional cookies

Performance Cookies

What are performance cookies?

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Use performance cookies

Do not use performance cookies

Marketing Cookies

What are marketing cookies?

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Use marketing cookies

Do not use marketing cookies

BBB Accreditation
Scam Tracker
Business Login

Better Business Bureau^®Homepage

Resources for Businesses

Navigation menu

Consumer Account
Get a Quote
Start a Review
File a Complaint
BBB Scam Tracker
Business Resources
Get Accredited
For Consumers
Careers
BBB Directory
Join/Apply
Customer Reviews
Get Consumer Help
For Businesses
Center for Character Ethics
Charities & Donors
News & Events

File a Complaint against SmileDirectClub

Does your complaint qualify?

We want to make sure we can help you with your complaint. The following will help us make sure your complaint is processed promptly.

Is this complaint solely about buyer's remorse (you regret spending money on the product or service)?

Is your complaint based solely on a price that was higher than prices charged by others?

Are you solely seeking an apology from the business?

Are you filing this complaint for BBB information only?

Is your complaint solely about discrimination or civil rights violations?

Is this complaint solely about buyer's remorse (you regret spending money on the product or service)?

Is your complaint based solely on a price that was higher than prices charged by others?

Are you solely seeking an apology from the business?

Are you filing this complaint for BBB information only?

Is your complaint solely about discrimination or civil rights violations?

Yes, to ANY of the above questions

No, to ALL of the above questions

Is this an employee/employer complaint?

Is this an employee/employer complaint?

Yes

No

Does your complaint seek a criminal penalty?

Does your complaint seek a criminal penalty?

Yes

No

Has this complaint been filed in court?

Has this complaint been filed in court?

Yes

No

Are you a business attempting to collect money from another business?

Are you a business attempting to collect money from another business?

Yes

No

Business Headquarters Location

address:

1111 Metropolitan Ave,

Charlotte, NC 28204-3407

phone number:

If you have any questions or concerns, please contact the BBB assigned to your complaint:

contact BBB of Southern Piedmont and Western N.C.

address:

9719 Northeast Parkway

Matthews, NC 28105

phone number:

For Consumers

Language Translation Information
Search for a Business
Get a Quote
Start a Review
File a Complaint
BBB Scam Tracker
File an Auto Warranty Complaint
Sign up for Scam Alerts
Frequently Asked Questions (FAQ)
Consumer HQ

For Businesses

Search Business Profiles
Get Accredited
Data Privacy Framework Program
Cross-Border Privacy Rules Certification
Get Your Business Listed
Partner Code of Conduct
Apply for BBB Accreditation
Business HQ

About BBB®

Mission & Vision
Directory of Local BBBs
International Association of Better Business Bureaus
BBB Institute for Marketplace Trust
Careers
BBB Wise Giving Alliance (Give.org)
BBB National Programs
Give.org
Contact
BBB Business Partner Code

our Facebook (opens in a new tab)
our Twitter (opens in a new tab)
our LinkedIn (opens in a new tab)
our Pinterest (opens in a new tab)
our YouTube (opens in a new tab)
our Instagram (opens in a new tab)

Terms of Use
Privacy Policy
Your Ad Choices
Trademarks
Hyperlinking Policy

© 2024, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US and Canada, and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.