See Hours
| Monday | 8:30 AM - 10:00 PM |
|---|---|
| Tuesday | 8:30 AM - 10:00 PM |
| Wednesday | 8:30 AM - 10:00 PM |
| Thursday | 8:30 AM - 10:00 PM |
| Friday | 8:30 AM - 10:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 10:00 AM - 9:00 PM |
About
Important information
- Additional Info:BBB files indicate that this business has a pattern of complaints regarding sales practice issues. Consumers have alleged that the business misleads them about rebates and savings that are available once they sign a contract. Additionally, once consumers have signed a contract, the salesperson cannot be easily contacted, often being on vacation or sick, and by the time they are available the 10 days to cancel the contract has expired. While the business' website outlines that they will not show up at a consumer's home unless they fill out an online form, many consumers have had Ontario Green Savings representatives contact them spontaneously, which is prohibited by Ontario Bill 59. On February 5, 2020, the business provided the following response to BBB:
"In 2019 we received an overwhelming 35,000 applicants through our online advertising efforts. We try to respond to applicants as quickly as we can but some may take longer than expected. We keep records of the consumer initiated communications for the purpose of compliance. Regards cancellation request we encourage consumers to email or contact our office. If consumers have issues reaching our consultants we always formulate a solution to satisfy the client." - Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Ministry of Public and Business Service Delivery vs. Ontario Green Savings
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven:
On October 14, 2021, The Ministry of Government and Consumer Services filed charges against the previous Director of Ontario Green Savings, George Elias Nehme. Charges filed allege the business is in violation of the Consumer Protection Act, 2002.
Charges laid were as follows:
Consumer Protection Act, 2002, CPA 2002 - Fail to take reasonable care as director, 19 charges on 2021-10-14
Business Details
- Local BBB:
- BBB Serving Central Ontario
- BBB File Opened:
- 28/1/2019
- Business Incorporated:
- 4/9/2017
- Type of Entity:
- Corporation
- Alternate Names:
- Ontario Green Savings
- Greensaving Group Inc
- 10392197 Canada Corp
Additional Contact Information
- Principal Contacts
- Andrea Samad, Customer Service Manager
- Customer Contacts
- Erica Fisher, Director of Operations
- Andrea Samad, Customer Service Manager
- Additional Phone Numbers
- Other Phone: (647) 494-9016
- Other Phone: (416) 613-9518
- Other Phone: (888) 576-4822
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 000309382 for this business, issued by Technical Standards and Safety Authority
Technical Standards and Safety Authority
345 Carlingview Dr
Etobicoke ON M9W 6
Additional Information
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