Kitchen Design
Pronto Kitchens & Bath LtdFind BBB Accredited Businesses in Kitchen Design.
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This business has 1 alert.
Ad Review
On June 4th 2020, BBB requested that the business substantiate, modify, or discontinue advertised claims made on their website.
The business states a "Lowest Price Guarantee" however we could not locate any substantiation for this claim. Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. The business responded with the following:
"Our Lowest Price Guarantee simply means that we so confident that the Client will not find another cost quotation exactly like ours from a reputable contractor inside the timelines we commit to. While we are not prepared to price match it is based on the fact that you cannot compare apples to apples when it comes to the quality of our cabinetry and the expertise of our Contractors and internal staff." The claim remains unsubstantiated.
Additionally, the business' website claims that Pronto Kitchens & Bath Ltd has the "quickest renovation turnaround times". BBB staff requested the business substantiate this claim. The business responded with the following:
"Quickest Turnaround Times means we believe that once awarded no reputable contractor can't complete inside of our timelines as we are a fully vertically integrated company and to date no one has been able to accelerate completion like we have, we manufacture our own cabinetry in house and have a deep pool of experienced Contractors ready at all times. From signed contract to installation for our standard product line we guarantee a 2 week lead time." The claim remains unsubstantiated.
Additionally, the website currently displays a Photo Gallery that does not reflect the work of the business. The photos appear to be stock images and not the work of the company. BBB staff requested that the business remove the stock images and replace them with photos of their actual work. The business did not comment on this request.
As of August 6th 2020, the business has failed to respond to our request for advertising substantiation.
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