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On January 5, 2022, BBB Serving the Atlantic Provinces sent a letter to Standard Paving Limited requesting information regarding the operation of their business.

This was prompted by inquiries from consumers received by BBB over the past few months.

Consumers have reported that the business offers quotes which are lower than the industry standards in order to strike the deal. Once the deal is closed, the business asks for a deposit before they start the work. Consumers have reported to the BBB that the once the business takes the deposit, communication with them becomes extremely difficult and they do not start the work despite of multiple follow ups and assurances from the business. In some of the cases it has been observed that deposits were not refunded by the business.

Having received no response to our first letter, BBB sent a second letter to the business on January 17, 2022. As of January 28, 2022, we have received no response to our second letter.

BBB urges consumers to do extensive research before hiring a Contractor. If there are any doubts or questions, contact the Business for clarification and ask them to email you the policies.

Consider these tips when hiring anybody to work in your home :

Research and gather information - Search for a contractor’s Business Profile at BBB.org for free information on their history of complaints, read verified Customer Reviews, and see if they are an Accredited Business. BBB Accredited Businesses make a commitment to uphold BBB's accreditation standards including: to build trust, advertise honestly, tell the truth, be transparent, honor their promises, be responsive to their customers, safeguard privacy and embody integrity. Also search for the name of the company online along with "Complaint", "Review" or "Scam" to find different results. Ask the company if employees and sub-contractors undergo a background check. Are they trained and certified? What identification will they show when they come to your home?

Get it in writing - Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pressured into signing an agreement before you are ready and make sure you read and understand everything before signing. The contract should include contact information, start and complete dates, a detailed description of the exact work to be done, any material costs, payment arrangements, and warranty information. Specify who is to obtain necessary building permits and who is responsible for clean-up. Make sure all verbal promises are included in the contract. Ask how much work will be subcontracted and ask for information on the subcontractors. Ask questions if you do not understand any part of the contract. Never sign an incomplete or partially blank contract.

Ask for references - Ask the contractor for a list of recent local references you may contact. Ask the references about the services performed and their overall experience with the contractor and the quality of the work. Ask if the contractor stuck to the estimated budget and completion date for the project. If possible, inspect the contractor's work yourself. Ask if the contractor is a member of a professional association that has standards or a code of ethics.

Ask for multiple quotes - You should always shop around and get at least three quotes from different businesses. Make sure all bids consider the same set of criteria. Remember that the lowest bid may not necessarily be the best bid; if one bid is significantly lower than the others, the contractor may be cutting corners or may not understand your work requirements.
Get it in writing - Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pressured into signing an agreement before you are ready and make sure you read and understand everything before signing. The contract should include contact information, start and complete dates, a detailed description of the exact work to be done, any material costs, payment arrangements, and warranty information. Specify who is to obtain necessary building permits and who is responsible for clean-up. Make sure all verbal promises are included in the contract. Ask how much work will be subcontracted and ask for information on the subcontractors. Ask questions if you do not understand any part of the contract. Never sign an incomplete or partially blank contract.

Verify license and Insurance - Always be sure that the company you decide to work with has the necessary licenses and insurance to work in your region.

Confirm building permits - Your contractor must have the correct permits before starting your project. They will usually obtain the permits, but you will probably pay for them. That should be detailed in your contract. Request that all final inspections be completed by the local building official prior to final payment.

Inquire about a lien waiver - In some Canadian provinces, there is a mandatory Builders Lien holdback, so ensure you understand any financial obligations you may be liable for.

Think about future service issues - Make sure you are aware of your warranty coverage and how to deal with service issues.
Arrange a payment schedule - Never pay in full up front. Stagger your payments so your final payment is not due until the work is complete and you have fully inspected it. Do not pay cash; make sure your check is written to a company, not an individual, or that you use a credit card. Paying with a credit card will provide some recourse should the job not be completed as stated in the contract.

Get a receipt - Request a receipt marked “Paid in Full” when the job is completed, and your final payment made.
Keep your contract - Hold on to your contract for future reference or if any questions arise after the work is complete.

Inquire about a lien waiver - In some Canadian provinces, there is a mandatory Builders Lien holdback, so ensure you understand any financial obligations you may be liable for.