Information and Alerts

Alert

On September 27, 2018 BBB wrote to Pink Bear Moving Systems Inc. with a request for information about their registration, office & storage location, copy of consumer’s contract, company insurance and cancellation policy.  As of November 6, 2018, BBB has not received a response.  If a response is received from Pink Moving Systems Inc., BBB will update this record with a summary of the information provided.  BBB was prompted to make this request due to a large number of consumer inquiries.

BBB offers the following tips on preparing for a move, and finding a trustworthy moving company:

• Do your research. Look up Business Profiles for moving companies on bbb.org. and Canadian Association of Movers (CAM) identify movers that have pledged to uphold high standards of trust and to resolve complaints quickly. Many movers that are BBB Accredited Businesses are also CAM Members. Note the length of time a company has been in business and read reviews from previous customers.
  

• Verify the mover's claims, credentials and professional memberships. Scammers and fly-by-night operators won't be able to substantiate a good reputation.
  

• Get at least three estimates. Written, in-home estimates help you make an informed decision. Show the mover everything that needs to be moved (don’t forget sheds and garages). Be wary of unusually high or low estimates. If someone says they can give you an estimate over the phone or by email, it’s possible they’re trying to scam you.
  

• Get all agreements in writing. Read everything carefully and make sure you have it all in writing. Get copies of everything you sign, especially the most important document, the bill of lading, which is the receipt for your goods and the contract for their transportation. Ask for written documentation of any special terms and conditions, complete costs, payment timelines and warranty information. If it's not written down, it doesn't exist. Never sign any blank forms.
  

• Protect your possessions. Make sure that your mover provides full-value protection insurance for any lost or damaged possessions. Note that insurance is by the pound, so expensive items such as a flat-panel television may need additional replacement cost coverage in case they are damaged in transit. Find out what your household insurance will and won't cover during a move.
  

• Take your valuables with you. Cash, coins, jewelry, photographs and important papers should be taken with you or shipped separately using a shipping service with tracking numbers and insurance.
  

Some "red flags" to watch for when hiring movers include

•  Movers who demand cash or a large deposit before the move.

• Company websites that have no address and no information about a mover's registration or insurance.
  

• Movers who claim all items are covered by their insurance.