Additional Information for The Studio - Aerial Arts & Fitness

• Ms. Anneke Russell, Director

Principal

• Ms. Anneke Russell, Director

Customer Contact

• Ms. Anneke Russell, Director

• Cash, credit, debit & e-transfer

• LATE ARRIVALS
  Please plan to show up 15 minutes early in order to be signed in and prepare for class. Doors will remain locked once classes are in progress. If you arrive after the class has started you will be unable to join at this time. This is for your safety, as well as the instructors’ and other students, as a proper warm-up is the most important part of class. Late arrivals will fall within the same category as no-shows or late cancellations and be charged accordingly. Please refer to the next section for more information on charges.
  
  REGULAR CLASSES
  Due to a limited number of spots in our scheduled classes, and as a courtesy to your fellow pole dancers and aerialists, we ask that you cancel/reschedule at least 6 HOURS PRIOR to the start time of your class in order to keep the credit for your class (class package holders) or be spared a late cancellation fee (membership holders) if you are unable to attend.  If you do not cancel before this 6 hour period, arrive late, or if you are a no-show to the class, class package holders will lose this credit while membership holders will be charged a $15 late cancellation fee to their credit card on file. If there is a medical reason for any of the above, e-mail us at info@thestudioaaf.com with appropriate documentation. Otherwise, we are unfortunately unable to make exceptions to this policy. Workshops and series fall under the same cancellation policies as our regular classes.
  
  PARTIES AND PRIVATE CLASSES
  A 24-HOUR cancellation policy applies to our PRIVATE CLASSES and PARTIES (downpayment non-refundable). Cancelling a private class or party after this 24-hour period will result in the loss of your downpayment ($20 for private classes, and 50% of total party price).
  
  WAITLIST
  If you are on the waitlist for a class, we recommend that you schedule this in your day as if you have already been added into class. Waitlist clients fall under the same cancellation and no-show policy as registered student. Please make sure to remove yourself off the waitlist as early as possible if there is a chance you will be unable to attend. Once you are added to class from the waitlist you will be sent a confirmation e-mail. This placement must be accepted or declined in order for the next student to be notified of the opening. Please check your e-mails regularly so that we may contact the next student on the waitlist should you choose to early or late cancel your placement. Students added from the waitlist will be subject to the same cancellation and no-show policies as other students. It is advised to treat any waitlisted class as if it is already on your schedule to ensure that it is not forgotten.
  
  MERCHANDISE
  All apparel and merchandise purchases are final sale. Items may be tried on in one of our dressing rooms before purchase.
  
  DROP-INS, CLASS PACKAGES, MEMBERSHIPS & SERIES
  These are final sale. There are no refunds or credit transfers for any series, class packages, memberships, or drop-in classes.  This includes extensions on memberships/class packages and late cancels.  Extensions on Class Packages and Monthly Unlimited Memberships are at the discretion of management with a valid Dr’s (or medical professional’s) note provided.
  
  PARTIES
  Downpayment of 50% of total party cost is non-refundable. If the party is cancelled or rescheduled 24 hours before the scheduled class, this downpayment can be transferred into a studio credit to go toward the purchase and scheduling of another party only. If a party is cancelled beyond this 24-hr window, the downpayment will be lost and is non-transferable.
  
  PRIVATE CLASSES
  Private classes may be cancelled or rescheduled up to 24 hours before the scheduled class. Private classes will be charged a non-refundable downpayment of $20 upon booking. The remaining balance will be charged 24 hours before the scheduled class to the card provided upon booking. If a private class is cancelled after this 24-hour period, the $20 downpayment will be lost and the remaining charges may be transferred into a studio credit to be used toward the purchase of another private class, class package, drop-in, party, or room rental. Student discount may not be combined with this transferred purchase.
  
  SPACE RENTALS
  Space rentals will be charged the full amount upon booking. Space rentals may be cancelled or rescheduled up to 24 hours before the scheduled rental. For cancellations, amount paid may be transferred into a studio credit to be used toward the purchase of another space rental, class package, drop-in, party, or private class. Student discount may not be combined with this transferred purchase. If a space rental is cancelled after this 24-hour window, amount paid will be lost.