Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Pattern of Complaint:
Pattern of Complaint:
As of December 20 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Product Issue
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Consumer complained that they received poor products.
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The customer stated the product was not up to standards advertised by the business.
Service Issues
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Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
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Customers expressed payment issues.
Customer Service Issues
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Consumers are experiencing no follow-up or contact from business for a long period of time.
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Products and contracts aren’t explained properly to consumers at initial consultation.
Billing and Collection Issues
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Credit report corrections required due to lack of customer service.
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Lack of understanding on loan products due to improper explanations.
We offered Alpha Loans the opportunity to address the above identified patterns. We did not receive their response.
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