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          Business Profile

          Consumer Finance Companies

          Cactus Credit

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Consumer Finance Companies.

          Information and Alerts

          BBB RatingNot Rated

          Reasons for rating

          • This business has no rating because BBB has information indicating it is out of business.

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          As of April 22, 2021 BBB files indicate that this business has a pattern of complaints concerning the following issues:

          Sales Issue
          - Delay on the action that has to be taken.
          - A lack of explanation on the policy and the payment process.

          Contract Issue
          - Despite the cancellation request, money keeps being withdrawn or an unauthorized payment happens.

          Customer Service Issue
          - Nothing changes / Credit score goes down.
          - Taking money without permission.

          We offered Cactus Credit the opportunity to address the above identified patterns and Cactus Credit implemented changes in their process to mitigate some common issues raised through consumer complaints. We have also noticed that a number of complaints has dramatically decreased:
           
          Sales Issue
          - Rush customers to have a contract signed quickly.

          Customer Service Issue
          - Inability to track progress.
          - Not reporting properly to credit unions.

          Important Information

          Believed to be out of business

          According to information in BBB files, it appears that this business is no longer in business.

          Additional Info

          As of March 23, 2018: Cactus Credit Inc's informed the BBB that all their services are provided online. The address in Vancouver is a mail receiving service as they do not have a office location open to the public.

          Additional Info

          As of March 23, 2018: David St. Germain is also the Director of David St. Germain Marketing Inc doing business as DSG Auto. To review this company business profile with the BBB, please Click here

          Additional Info

          Mail sent to the business on 05/13/2022 was returned as Insufficient Address.

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          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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