Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB received Scam Tracker reports about BC Quake, an online shopping company based in Port Coquitlam, BC. Consumers alleged that they paid for a product and they did not receive it or were not able to do return/refund.
BBB reached out to the business with letters on January 5, 2021 and January 21, 2021 to confirm details about their business location, return and refund policies.
As of April 13, 2021, BBB has not received a response from BC Quake. The website for the company, https://www.bcquake.ca/ is still active.
BBB Tips
BBB recommends the following to consumers:
- Before shopping with an unknown online merchant, ask the company for its physical location (address and phone number) so you can check on its reliability with outside organizations like BBB.
- If you tried to cancel a purchase or you are unable to secure a refund within 15 days of purchasing, contact your credit card provider with specific details about the purchase and ask for a chargeback (reversal of the charges).
- If you have purchased a product or service by credit card and it has not been rendered or received, contact your credit card company to request a chargeback.
Important Information
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.