Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Club Phoenix Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
When you purchase gym memberships,you are most likely entering a type of contract called a "continuing services contract". By law in BC, these contracts must disclose certain information to you, such as your cancellation rights.
Here are some things you should know about these contracts:
* You have 10 days to cancel your contract, no matter what.
* If you decide to cancel, make sure to cancel the way the contract requires you to which is usually in person, by registered mail, or by fax.
* You can't be locked into a membership that is longer than 2 years although it may roll over month to month automatically so make sure you know when your agreement ends.
* You have the ability to cancel under very specific circumstances such as for medical reasons or if you move more than 30km away from the facility and are not offered services in the area you have moved to.
There is a lot to know about these types of contracts. If you have any questions, don't hesitate to contact Consumer Protection for more information at 1-888-564-9963.
Service Area
- Victoria, BC
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