Information and Alerts
Alert Details
This business has 1 alert.
Alert
On August 9, 2023, Ocean Crates came to the attention of BBB through our BBB Scam Tracker report. At that time a consumer reported he ordered and paid by e-transfer for the cost of a crate but did not get the crate. He was given a couple of delivery dates but it was not received. He was then told the last crate was sold even though he paid for the crate the day before. The consumer is unable to get a response for the refund. BBB contacted the company to obtain updated information including a contact person, their start date, a brief description of products or services they offer, and any current licensing they have in place. In addition we requested a clarification on their refund policy if a customer purchases a product through the company but did not receive it. To this date, BBB has not received a response to our request for information.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Important Information
Advertising Review
On September 29, 2023, BBB contacted the business regarding its website claim
1. 'Get a Free Quote'. We asked the business to disclose full details of any terms and conditions.
2. 'Ocean Crates leads the industry in environmental stewardship and social responsibility. We are continuously seeking new ways to give back to the community while working towards a more environmentally sustainable future through our Eco-friendly corporate policies and practices. One of our strict policies is the use of environmentally friendly “ECO PAINT” in all of our paint jobs and daily operations.' We asked the business to provide substantiating documents about the use of environmentally friendly eco paint.
3. Testimonials on their website. We asked the business to confirm if they received explicit permission to post.
The business did not respond to BBB’s request for revisions and clarification in its advertising.
Applicable section of the BBB Code of Advertising:
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