Online Retailer
Theinnstyle ClothingFind BBB Accredited Businesses in Online Retailer.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
The Better Business Bureau (BBB) received consumer inquiries about Theinnstyle Clothing, an online retailer using an address in Abbotsford, BC. The customers alleged that they paid for an order and either did not receive the product or received something completely different. Following a BBB investigation into the company, it was found that the address provided on the company’s website (3422 Okanagan Dr., Abbotsford BC) is also listed as the business address for the following businesses:
- Comfyfree
- Dress Stars
- Modaboxs
- Wearing Pearl.com
- Instylewaye
- Lemon Dresses
BBB reached out to the business with letters on August 7, 2020 and September 15, 2020 to confirm details about their business location, return policy and any possible affiliations with the above-listed businesses that share the same address. BBB also contacted the City of Abbotsford on September 25, 2020 to verify if there is a business licence connected to the company’s listed address. However, the City does not have any records for this address. As of October 20, 2020, BBB has not received a response from Theinnstyle Clothing. The website for the company, https://www.theinnsstyle.com is still active.
BBB Tips
BBB recommends the following to consumers:
- Before shopping with an unknown online merchant, ask the company for its physical location (address and phone number) so you can check on its reliability with outside organizations like BBB.
- If you tried to cancel a purchase or you are unable to secure a refund within 15 days of purchasing, contact your credit card provider with specific details about the purchase and ask for a chargeback (reversal of the charges).
- If you have purchased a product or service by credit card and it has not been rendered or received, contact your credit card company to request a chargeback.
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
5 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 3 complaint(s) filed against business
Reason for Rating - Factors Lowered
1 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
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