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Information and Alerts
Alert Details
This business has 1 alert.
Accreditation Revocation
On 08/24/2021 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
3. Honestly represent products and services, including clear and prominent disclosures of all material terms.
Be clear in all written and verbal representations and include all relevant facts in all transactions.
4. Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer’s decision to buy.
6. Address disputes forwarded by BBB quickly and in good faith.
4B. Clearly and prominently provide to customers:
- direct and effective means to contact the business
- the business’ return/refund policy
- any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
- total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
- any known delays or shortages of stock
- a receipt summarizing the transaction after the purchase
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating - Factors Lowered
20 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
BBB Accreditation
On 08/24/2021 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
3. Honestly represent products and services, including clear and prominent disclosures of all material terms.
Be clear in all written and verbal representations and include all relevant facts in all transactions.
4. Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer’s decision to buy.
6. Address disputes forwarded by BBB quickly and in good faith.
4B. Clearly and prominently provide to customers:
- direct and effective means to contact the business
- the business’ return/refund policy
- any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
- total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
- any known delays or shortages of stock
- a receipt summarizing the transaction after the purchase
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Service Area
- Acadia Valley, AB
- Acme, AB
- Aden, AB
- Airdrie, AB
- Banff, AB
- Barnwell, AB
- Barons, AB
- Bassano, AB
- Baynes Lake, BC
- Bellevue, AB
- Big Valley, AB
- Bindloss, AB
- Calgary, AB
- Canmore, AB
- Carseland, AB
- Cochrane, AB
- Elkford, BC
- Elko, BC
- Elkwater, AB
- Empress, AB
- Fernie, BC
- Field, BC
- Finnegan, AB
- Foremost, AB
- Fort Macleod, AB
- Fort Steele, BC
- Galloway, BC
- Gem, AB
- Gleichen, AB
- Harrogate, BC
- Harvie Heights, AB
- Hays, AB
- Heritage Pointe, AB
- High River, AB
- Hillcrest Mines, AB
- Hussar, AB
- Huxley, AB
- Iddesleigh, AB
- Indus, AB
- Innisfail, AB
- James River Bridge, AB
- Jenner, AB
- Kananaskis, AB
- Kimberley, BC
- Kingsgate, BC
- Lac des Arcs, AB
- Lake Louise, AB
- Lake Newell Resort, AB
- Longview, AB
- Lousana, AB
- Lundbreck, AB
- Lyalta, AB
- Madden, AB
- Magrath, AB
- Maleb, AB
- Manyberries, AB
- Markerville, AB
- Medicine Hat, AB
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