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          Find a Location

          Air Canada - Customer Relations has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAir Canada - Customer Relations

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Air Canada is based in Montreal and complaints are handled through its Customer Solutions office in Calgary.
            Based on BBB Files, Air Canada has an F rating with the BBB due to its decision to not accept or address the issues in complaints from the BBB. Air Canada has advised the Better Business Bureau of Southern Alberta that it will reply directly to customers and will not copy the BBB on replies to complaints submitted through the BBB even if the customer gives written permission to do so.
            Complaints can be sent to the Canadian Transportation Agency:
            www.cta-otc.gc.ca/contact/
            See all additional business information

            Contact Information

            PO Box 64239

            RPO Thorncliffe

            Calgary, AB T2K 6J7

            Visit Website
            (888) 247-2262

            Customer Reviews

            1.14/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Air Canada - Customer Relations has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              PO Box 64239 RPO Thorncliffe, Calgary, AB T2K 6J7
              BBB File Opened:
              21/4/1987
              Years in Business:
              88
              Business Started:
              2/1/1936
              Alternate Business Name
              • Air Canada
              • Air Canada Jazz
              Business Management
              • Customer Relations
              Contact Information

              Principal

              • Customer Relations

              Customer Contact

              • Customer Relations
              Additional Contact Information

              Fax Numbers

              • (866) 584-0380
                Primary Fax
              • (403) 569-5333
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              30/11/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I purchased tickets from Air Canada. My return flight home consisted of two flights *************(***) -****(***), ****(***)-*******(***). The first leg of the trip was run by ********. On October 14, 2021, when I arrived to the *** airport, I was told that the flight from ***-*** was cancelled. I contacted Air Canada and they had no means to get me out of the airport to catch my connecting flight in ****. I had to make my own way to to **** to catch a flight leaving the next day. I incurred extra cost on train ticket, meals and stay. On my return I filed a claim with Air Canada (******************). They take no responsibility, citing that it was ******** that cancelled the flight. I purchased the ticket from Air Canada not ********.The will not refund me for the first part of the trip which they didn't fulfill nor are they are they willing to reimburse me for the train ticket. Additionally, they have not responded to any of my followup emails.
              Read 12 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Judy K

              29/11/2021

              Refusal to issue a refund for cancel flight due to covid 19 by --APRIL 12 2020 BY AIR CANADA They are unable to confirm a reason for decline --when question the agent at expedia what makes me ineligible --I paid for the trip DEC 2019 they got the monies and was travelling April 12 2020 and he was unable to advise the reason for not able to refund me my monies --they keep changing their refund process 1) will allow 50 % refund on my first call 2) on my second call --cancel the 1st opt only will allow a credit for future travel expire in 24 months--approximately Feb 2022 3) April 22 2021..received an email notifying of eligible customers for total refund within 4-6 weeks 4) never got an update--of this decline --never knew they change again to future travel credits and it took 6 calls and one being 7 hours on hold --was told today of the offer a future travel credit until **** --all I want is my refund just like others received --including my sister and her friend --as will not be going anywhere with AC or travel in the near future due to my age and being vulnerable status ... wonder if they got this kind of service from the ******** Government ?it is very frustrating as I do not know where to escalate my issue--- as I contacted AC and they advise to fill in a claim form --tried that and have to purchase an application to complete the form so guessing AC will get my unwilling contribution of $2918. for their pot ..always the minions pay the ultimate price

              Local BBB

              BBB Serving Southern Alberta and East Kootenay

              More Info on Local BBB

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